Home FAQ


1. Why do I need to sterilize my baby's bottles?

During the first year of your baby's life, he is at his most vulnerable to illness. If bottles are not sterilized, viruses, bacteria, and parasites can gather and make your baby ill. Your baby could develop anything from mild thrush to a more serious of vomitting and diarrhea. This is something you never want to happen to your baby.

Until today, it is not possible or even practical to create a totally germ-free environment for your baby. But sterilzing your baby's feeding equipment is something under your control to prevent bactaries to your baby. We as parents can do that to keep our baby healthly.

2. What's that Bisphenol A (BPA) and the risk to the baby?

Bisphenol A (BPA) is a chemical that is widely used for the manufacture of milk bottles. BPA making milk bottles into durable and shiny, in addition to BPA is also often used as a mixture of plastics to create a toddler cups, cans of food and beverage packaging. According to some researchers argue that BPA can gradually break away from the plastic and into the body. It is potentially dangerous to health so it is advisable not to use products containing BPA.

3. Is your 'Negative Ion Technology' safe?

Yes. NURTURE's innovative "Negative Ion Technology" is nature's most powerful air-cleansing agent. Our sterilizer uses this technology, instead of commercial grade deodorizers, to eliminate any smells that often remain on the sterilized contents. Because most contaminates and allergens are positively charged, negative ions are able to reverse the charge of contaminates. As negative ions are natural, it is completely safe for the human body.

4. NURTURE has a built-in dryer function, does it help?

Of course, it helps you saving a lot of times. If your baby drinks milk very often, having drying option will fasten the drying process. It builds into the sterilizer so that you don't have to move baby bottles or air-dry in a separate container. Build-in-dryer is one of Nurture's awards winning features.

5. How often should I wash the compartments?

The baskets, chamber, tongs, cup can be cleaned in the dishwasher everything 2-3 depending on the usage. These items typically don't really get dirty.

6. How often should I use NURTURE bottle sterilizer?

We recommended you use Nurture everyday for your baby bottles after you thoroughly wash all the parts. It is a peace of mind knowing that your babes are using clean bottles. Sometimes, babies can only cry if they get upset stomach from not clean bottles. Lots of time parents not able to know what the cause so keeping daily use feeding equipment clean are crucial.

7. How come it takes longer time to sterilize than other brands?

Nurture always provides the highest standard of sterilization. Due to the large capacity of this unit, we prolong the sterilization period to ensure all contents are 100% sanitized.

8. Can I lay bottles down in my sterilizer?

We recommend that you do not lay bottles down flat while using your sterilizer, as steam needs to get inside, as well as around the bottles. The process wouldn't be as effective if they were lying down. Just put the bottles in the bottle rack available so that it can sterilize more bottles all together (maximum 8 bottles) and the process will be fully effective by doing it in the right way. You can see our animated steam flow in the Feature Page on www.nurture.co.id

9. Should I have water left in the bottom of my sterilizer after a cycle?

This is fine. It is common to have a small volume of water left in your chamber after a completed cycle. Simply empty out the remaining water once you've finished.

10. Why should I clean NURTURE baby bottle sterilizer?

Cleaning up and taking care of your bottle sterilizer will remove the build-up of stain and crust, which naturally develops over time and usually shows up around the heating plate. It's important to take note that the long-term build-up of the stain and crust can impact the operation of your unit, causing damage to the machine itself. If you don't take care of the sterilizer, the life of the product might be affected. You can learn more about how to clean it from your manual or download one online if you missed place it.

11. How if the appliance/ machine does not work?

After following the instructions in the user manual to start the appliance, make sure that your electrical socket is working. If it still does not work, do not try to repair the appliance by yourself and take it to an approved service center or contact your local supplier or call our marketing office.

Customer Care

Whatsapp : +62 851 06 544 555

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